Refund policy

Clothvanamu (Spain) Return and Refund Policy

At Clothvanamu, we are dedicated to ensuring that you have a pleasant shopping experience. If you are not fully satisfied with your purchase, please review our return and refund policy below:

1. Return Policy

  • Return Window: Returns are accepted within 30 days from the date of purchase.
  • Condition of Items: Items must be unworn, unused, and in their original packaging with tags attached.
  • Video Requirement: To help us process your return, please record a video while unboxing your item for the first time.

2. How to Return an Item

  1. Initiate Return: Email our customer service team at support@clothvanamu.shop to start your return process.
  2. Approval and Instructions: Once your return is approved, we will send you detailed instructions on how to return your item.
  3. Return Shipping: We will cover all return shipping costs, so you won’t incur any charges for returning the item.
  4. Authorization: Ensure you have approval before sending the item back. Unauthorized returns will not be processed.

3. Damaged or Incorrect Items

  • Inspect Upon Arrival: Immediately inspect your order for any damage or errors.
  • Report Issues: If you find that an item is damaged, defective, or incorrect, please contact us at support@clothvanamu.shop right away so we can resolve the issue promptly.

4. Exchanges

To exchange an item:

  1. Return the Original Item: Start the return process for the item you wish to exchange.
  2. Place a New Order: Place a new order for the item you want to receive.
  3. Complete the Purchase: After your return is processed, you can proceed with your new purchase.

5. Refund Process

  • Processing Time: Refunds are processed within 10 business days after we receive and inspect your returned item.
  • Refunds to Original Payment Method: Your refund will be issued to the original payment method.
  • Bank Processing Times: Please be aware that your bank or credit card provider may take additional time to reflect the refund on your account.
  • No Refunds After 15 Days: If you haven't received your refund after 15 business days from the approval date, please contact us at support@clothvanamu.shop.

6. Contact Information

For any questions or assistance, feel free to reach out to our customer support team:

  • Email: support@clothvanamu.shop
  • Phone: +34 646 05 83 91

We appreciate your trust in Clothvanamu and are committed to offering you the best possible service with every purchase.